Cancellation Policy

At Wesla, we value customer satisfaction and aim to provide a clear understanding of our cancellation terms. This policy outlines the conditions under which you may cancel services, the time frames, and any applicable fees. By using our services, you agree to the terms of this Cancellation Policy.

1. Eligibility for Cancellation

Cancellations may be requested under the following conditions:

• Before Service Commencement: You may cancel a service request before work has commenced without incurring any cancellation fee.
• After Service Commencement: For ongoing services that have already started, cancellation may be permitted, but a partial fee may apply based on the work completed to date.
• Fixed-Date Services: Services scheduled for a specific date or time must be cancelled at least 48 hours in advance to avoid cancellation charges.

2. Non-Cancellable Services

Some services are non-cancellable once purchased due to the nature of work or resource allocation. This includes:

• Custom Orders: Custom or highly tailored services, once agreed upon and initiated, cannot be cancelled.
• Third-Party Services: Any services involving third-party providers may be non-cancellable or subject to separate cancellation terms defined by the third party.

3. Cancellation Fees

Depending on the stage of the service, a cancellation fee may apply as follows:

• Before Service Commencement: No cancellation fee.
• After Partial Completion: A fee based on the percentage of work completed will be charged.
• Fixed-Date Services: Cancellations made less than 48 hours before the scheduled time may incur up to a 50% cancellation fee.

4. International Cancellations

For international customers, the following terms apply:

• Any additional transaction fees incurred during the refund or cancellation process for international payments may be deducted from the refund amount.
• Wesla is not responsible for any currency conversion fees or bank charges imposed by your financial institution during the cancellation and refund process.

5. How to Request a Cancellation

If you wish to cancel a service, please follow these steps:

• Contact our support team at hello@wesla.net with your order or service reference number, along with a brief explanation of the reason for cancellation.
• Our team will review your request and respond within 3-5 business days with confirmation and any applicable details regarding the cancellation fee.

6. Compliance with Consumer Protection Laws

Wesla adheres to Pakistan’s consumer protection laws and ensures fair practices in all our policies. We aim to provide clear information regarding cancellations to protect customer rights and maintain transparency in our business operations.

7. Changes to This Policy

Wesla reserves the right to update or modify this Cancellation Policy as needed. Any changes will be posted on this page, with the effective date updated. Customers are encouraged to review this policy periodically to stay informed of any updates.

8. Contact Us

If you have questions regarding this Cancellation Policy or need assistance with a cancellation request, please contact us:

Email: hello@wesla.net