Service Policy

Welcome to Wesla! Our Service Policy outlines our commitments to service quality, customer satisfaction, user responsibilities, and limitations. By using our services, you agree to abide by the terms outlined below. Wesla complies with Pakistan's e-commerce and consumer protection regulations to ensure a fair and transparent experience.

1. Service Quality and Standards

Wesla is committed to providing high-quality services in web development, Google My Business optimization, app development, and other digital solutions. Our services are designed to meet industry standards and customer requirements, and we continuously strive to improve and maintain quality.

2. Scope of Services

Wesla offers a range of services tailored to the specific needs of our clients. Each project is defined by its unique requirements, as agreed upon in the service contract or order confirmation. Any additional services or modifications outside the initial scope may incur additional charges.

3. User Responsibilities

To ensure smooth operations, users agree to the following responsibilities:

• Provide accurate and complete information when requesting services or placing an order.
• Communicate any specific requirements, deadlines, or expectations in advance to ensure timely and satisfactory service delivery.
• Respond to our inquiries or requests for information promptly to avoid delays in service completion.

4. Limitations of Liability

While Wesla strives to deliver all services to the best of our abilities, there are limitations to our liability:

• Wesla is not responsible for delays or interruptions caused by external factors, such as third-party service providers or technical issues beyond our control.
• We are not liable for any indirect or incidental damages arising from the use or inability to use our services.
• Our liability, in any case, is limited to the amount paid by the customer for the specific service in question.

5. Customer Satisfaction and Issue Resolution

At Wesla, customer satisfaction is our priority. If you are not satisfied with our service, please contact us with your concerns, and we will work with you to resolve the issue. If a mutually agreeable resolution cannot be reached, our Refund Policy may apply as specified.

6. Privacy and Data Protection

Wesla is committed to protecting your data in compliance with Pakistan’s PECA regulations and, where applicable, GDPR for EU customers. For more information, please review our Privacy Policy.

7. Changes to Service Policy

Wesla reserves the right to update or modify this Service Policy at any time. Any changes will be posted on this page, with the effective date updated. We encourage you to review this policy periodically to stay informed of any updates.

8. Governing Law and Dispute Resolution

This Service Policy is governed by the laws of Pakistan. In case of any disputes, Wesla will first attempt to reach an amicable resolution. If no agreement is reached, the dispute will be subject to binding arbitration within the jurisdiction of Pakistan, in compliance with Pakistani consumer protection and e-commerce laws.

9. Contact Us

If you have any questions about this Service Policy or need assistance, please contact us:

Email: hello@wesla.net